Technical Consultation & Project Analysis
Provide professional technical consultation based on the customer's power demand, fuel gas characteristics, operating conditions, installation environment, and project requirements.

Generator Capacity & Model Selection
Assist customers in selecting the appropriate generator capacity, engine model, alternator, control system, and auxiliary equipment according to the actual operating load and application requirements.

Fuel Gas Analysis & Adaptation
Analyze different fuel gas compositions, including natural gas, biogas, LPG, associated petroleum gas (APG), syngas, biomass gas, and other special gases, and provide suitable gas treatment and engine configuration recommendations.

Generator Room & Installation Planning
Provide technical guidance for generator room layout, ventilation, cooling, exhaust systems, fuel gas pipelines, electrical connections, and equipment maintenance space to ensure safe and reliable operation.

Customized System Design
Design customized generator solutions according to project requirements, including open-type, soundproof, containerized, skid-mounted, parallel operation, grid-connected, CHP, and microgrid systems.

Auxiliary Equipment Selection
Recommend and configure supporting equipment such as gas pressure regulating systems, gas treatment systems, radiators, heat recovery units, silencers, soundproof enclosures, synchronization panels, ATS panels, and grid connection cabinets.

Technical Proposal & Engineering Support
Provide technical proposals, generator specifications, system configuration documents, layout drawings, electrical single-line diagrams, and other technical information required for project evaluation and approval.

Operating Cost & Efficiency Analysis
According to fuel price, expected operating hours, electrical load, and local energy costs, assist customers in evaluating fuel consumption, power generation efficiency, operating costs, and project economic feasibility.

Project Communication & Solution Optimization
Our engineering team works closely with customers throughout the project planning stage to continuously optimize the system configuration and ensure that the proposed solution meets technical, operational, and economic requirements.

Installation & Commissioning Support
Provide installation guidance, commissioning support, system inspection, and startup assistance to ensure that the generator set and auxiliary systems operate safely and correctly.

Operation & Maintenance Training
Provide technical training for customer operators and maintenance personnel, including generator startup and shutdown procedures, daily inspection, routine maintenance, fault identification, and safety precautions.

Remote Technical Support
Provide remote technical assistance by email, phone, video call, and online communication to help customers quickly identify operating problems and obtain troubleshooting guidance.

On-Site Technical Service
When required by the project, engineers can provide on-site technical support for commissioning, troubleshooting, maintenance, system optimization, and major repair work.

Spare Parts Supply
Provide original or recommended spare parts, consumables, filters, ignition components, sensors, control modules, gas system components, and other maintenance parts required during long-term operation.

Preventive Maintenance Guidance
Provide recommended maintenance schedules according to operating hours and site conditions, including lubricating oil replacement, filter replacement, ignition system inspection, cooling system inspection, gas system inspection, and electrical system maintenance.

Fault Diagnosis & Troubleshooting
Assist customers in analyzing alarms, shutdown records, operating parameters, and fault codes, and provide corresponding corrective actions to reduce downtime and restore normal operation as quickly as possible.

Performance Optimization
Provide technical support for engine calibration, air-fuel ratio adjustment, ignition optimization, load response improvement, gas system adjustment, and control parameter optimization according to actual operating conditions.

System Upgrade & Modification
Support future system upgrades, including control system upgrades, synchronization and grid connection, remote monitoring, CHP integration, gas treatment system improvement, and other customized modifications.

Long-Term Technical Support
Maintain continuous technical communication throughout the equipment lifecycle and provide technical recommendations for operation, maintenance, spare parts planning, system expansion, and future equipment upgrades.